It is a middle-tier architecture where CRM requests are processed in the form of a business process.
Product Catalog Management; is a new generation application that allows you to define the products and services you provide to your customers from a single point, manage their life cycles and make them available for sale by providing the same customer experience from all channels. The definitions, interactions with each other, cataloging and pricing of all kinds of offers to be sold are made with this module.
It is a sales and order module. All kinds of orders of the customer (new sale, cancellation, product change ...) are provided through this module. The order consists of the Customer and the basket. It is the processes of the order module to put the product in the basket and configure the disposed products according to the customer needs. In addition, orders from different sales channels are managed with certain integrity.
It is an application that can talk to Online Charging System and PBX (MSC) for VOICE use. It is the system that counts how long the subscribers talk during the conversation and within the framework of the configured periods, if the subscriber continues to speak, he / she will contact the Online Charging System again, ask the subscriber to have enough credit to continue, and continue or terminate the speech according to the response he will receive.
Postpaid is the system that allows subscribers to be billed. It is also the system for producing PDFs.
It is a system that works integrated with FCBS-AOM, receives payment / money loading requests from various channels (Golden Pay, National Payment Card System, NIF etc.), and processed to FCBS.
A system enables the creation of subscribers and changing some features by communicating with HLR. HLR system is a product of Core Network and it is the system where the subscribers' SIM, Number and services are kept.
It is a system that collects, decodes and converts usage records called CDR from various network elements (MSC, SMSC, PGW etc.) into a format that the world of FCBS understands.
It is positioned independently of the FCBS Billing & Charging system for interconnection pricing and billing. Basically the same FCBS Billing & Charging modules are used. It is defined as a separate system in order to ease the load of the system.
Interconnect traffic is generated by events (call / call or SMS send / receive) between two or more telecommunications networks. In general, the negotiating network is the paying party. Interconnect-billing for outgoing calls and interconnect-reconciliation for incoming calls are defined in the interconnect system. These customers will be billed at the end of the month. The invoice for the interconnect reconciliation customer is the invoice to be charged by the operator against Naxtel while the invoice for the interconnect billing customer is the invoice that the operator will pay.
It is the system that is activated after the subscribers' invoice is issued and the invoice payments are followed instantly.
Dunning is the process of regularly communicating with customers to ensure that their accounts
receivable are collected.
Expresses the ability of a cellular customer to automatically make and receive voice calls, send and receive data, or access other services, including home data services, while traveling outside the geographic coverage of the home network. A method of using a visited network.
Roaming helps protect data and simplifies collaboration between roaming partners and networks accurately and easily. Provides the right tools and data to make the roaming process faster.
While the network is in continuous development, the data can be changed according to this development, Using a single database; a roaming relationship can be monitored from agreement to service implementation. This service is important not only to increase revenues but also to meet
customer needs.
Properties
PREPAID telecom billing is one of the most important trends. A cost conscious customer who does not want to be dependent on the service provider prefers prepaid service. Demand for PREPAID, which allows the customer to use the best offers available on the market, continues to increase. This is why telecom companies now prioritize prepaid billing services. The prepaid service operator knows that a customer using prepaid services can easily switch from one provider to another. Therefore, customer retention depends entirely on technology.
How our billing solutions support prepaid service providers?
We understand that the prepaid billing system is useful for a service provider.
Another important aspect of our billing solution is customer convenience. Your customer can view their account information by entering their ID and password. Because a customer's account is password-protected, another person cannot view the details of the account. We provide complete security to your customer. The information in our billing interface cannot be used by anyone other than the customer.
How POSTPAID Works ?
To understand the functioning of the post-paid system, we need to know the information required by the billing system.
When a call is made, the above-mentioned pieces of information, also known as CDR features, are received by a billing system. The system converts this information into an understandable format. The converted information is routed to the customer's account and CDRs are charged and rated according to the customer's plan. After grading, the information is stored in the billing system. Then, on the billing cycle date (invoice creation date), the information is processed and converted to invoice / invoice. The relevant taxes and discounts are also applied during the billing process. The invoice is sent to the customer. The invoice has an end date on which the customer must pay. If the customer fails to make the payment within the specified time, a late payment fee will be charged. The fee is added to the invoice amount. The customer's account is updated after payment is received.
It is basically a subscriber management application used by dealers and call center. It consists of web-based screens. A wide variety of customer subscription transactions (subscriber identification, number change, SIM change, transfer, money loading, invoice / balance inquiry, etc.) are performed through these screens. In addition to subscription management, it also includes many administrative applications that manage products, orders and services, define business rules, and manage voucher cards.
The SIM cards, phone numbers, telephone devices, and a wide range of modems from manufacturers are installed
and managed in an inventory management system.
These are web-based screens that subscribers can use without having to go to the dealer or call the call center. Subscribers can log into this system with their own username and password and only see their own data. Subscribers can query their tariff / package information, balance and invoices through these screens and perform various operations such as balance transfer, package change and password change.
